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Returns & Exchanges

RETURN POLICY:

Products eligible for return are accepted up to 30 days after you originally receive your product.  Returns must be returned in the original packaging and be in new and unused condition to receive a product refund minus a 10% restocking fee. You can ship the product back using any method you choose.  Please email us at hello@rockermama.com  with your order number to begin the return process.  Your product refund will be processed within 7 business days after your return is received in new and unused condition. You will receive an email confirmation once your return is processed. Please keep in mind that it may take several business days for you to see your product refund reflected on your credit card statement. 

EXCHANGE POLICY:

If you need to exchange your product, please email us at hello@rockermama.com with your order number to begin the exchange process.  Exchanged product must be returned in the original packaging and be in new and unused condition to receive a product refund minus a 10% restocking fee. Please ship the product back using any method you choose.  Once your exchanged product is received and processed, we will ship out your new product.

 

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