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FAQs

What is the Ready Rocker?

The Ready Rocker is the first portable rocker in the world! It’s a device that goes behind you in a seated position.  It looks really simple, but actually is made with a remarkably strong, specially treated alloy that’s so safe, it’s commonly used by surgeons for precision medical implants. Carefully sourced eco-friendly, baby safe foam and premium fabrics are used to create a protective shell and soft, stylish outer cover. The Ready Rocker comforts you, while you comfort your baby and can be used in bed, around the house and on-the-go! The Ready Rocker has been engineered and tested to withstand more than a million reps with no loss of support.

How portable is the Ready Rocker?

The Ready Rocker weighs less than a two liter bottle of soda. It is roughly 4.5 pounds and approximately 18 inches tall, 17 inches wide, and 10 inches deep. Its design and size allow for it to be easily transported with you wherever you go. It even fits in a standard carry-on suitcase and under most strollers!

What is the difference between the REGULAR Ready Rocker and the Ready Rocker LITE?

Most people will be rocking with our REGULAR Ready Rocker. If you like less force in your rocking, the Ready Rocker LITE is for you.  The LITE version works best if you wear petite clothing or your feet don’t touch the floor in a chair.

Can the Ready Rocker be used in all chairs?

The Ready Rocker can be used as long as the chair is 4-legged and cannot be moved when you lean back with your full upper body weight. Make sure your chair or bench has enough room for both you and your rocker to sit securely and comfortably. Standard seat depths work well for most individuals, but extra room/deeper seating makes rocking more fun!

Who can use the Ready Rocker?

The REGULAR Ready Rocker and the Ready Rocker LITE are for ADULT USE ONLY, NOT FOR USE BY CHILDREN.

How do I use the Ready Rocker?

The Ready Rocker can be used anywhere as long as it is supported by an immovable structure. Sit with the Ready Rocker between your back and the stationary object, making sure there is enough room for you and the Ready Rocker to sit comfortably. You can use the Ready Rocker in your bed, on the sofa, at the dinner table, at a restaurant, at the park, on an airplane, or anywhere else you and your little one desire to rock! Be aware of big fluffy pillows when rocking in bed or on the sofa as they can steal away your bounce.

Please reference the "How It Works" page to learn more or download the Ready Rocker Instruction Manual.

Can I use my Ready Rocker on an airplane?

The Ready Rocker can fit in most carry-ons and be used on a plane. Use it on a cross-country flight to quiet your crying kiddo and get a round of applause! Since different airlines have different seat widths and depths please check with you preferred airline to ensure that the Ready Rocker will fit in your seat. Standard seat depths work well for most individuals, but extra room/deeper seating makes rocking more fun!

What is the return policy?

Ready Rockers purchased from RockerMama.com are eligible for return and are accepted up to 45 days from the shipping date. Returns should be returned in the original packaging to receive a product refund. Accessories are not eligible for return. If the Ready Rocker was purchased at a retailer, please review the return policy of the establishment of purchase.  

You can request a return here. Under “Who is contacting us?”, please select “Existing Customer” and provide all of the other necessary information. The "Type of Query" is “I want to exchange/return my order”.

Your product refund will be processed within 7 business days after your return is received. You will receive an email confirmation once your return is processed. Please keep in mind that it may take several business days for you to see your product refund reflected on your credit card statement.

What is the exchange policy?

Ready Rockers purchased from RockerMama.com are eligible for exchange and are accepted up to 45 days from the shipping date. Exchanges should be returned in the original packaging. Accessories are not eligible for exchange. If the Ready Rocker was purchased at a retailer, please review the exchange policy of the establishment of purchase.

You can request an exchange here. Under “Who is contacting us?”, please select “Existing Customer” and provide all of the other necessary information. The "Type of Query" is “I want to exchange/return my order”.  

Once your exchanged product is received and processed, we will ship out your new product.



How do I cancel my order?

You can cancel your order if it hasn't shipped.

Inquiries such as this need to be reviewed by our fulfillment team. Please click here to submit the appropriate inquiry. Under “Who is contacting us?”, please select “Existing Customer” and provide all of the other necessary information. The "Type of Query" is “I want to cancel my order”. Our fulfillment team will look into to this and get back to you as soon as possible.

When will I receive my refund?

Your refund will be processed within 7 business days after your return is received in the original packaging. You will receive an email confirmation once your return is processed. Please keep in mind that it may take several business days for you to see your refund reflected on your credit card statement.

Is there a warranty?

1 Year Limited Warranty

Your RockerMama™ Ready Rocker™ is guaranteed to be free from any manufacturing defects for a period of 1 year from the date of purchase under normal use and provided it is used in compliance with the instructions.

Note - THIS WARRANTY IS GIVEN IN ADDITION TO AND DOES NOT AFFECT YOUR STATUTORY RIGHTS and is only applicable to the Ready Rocker™ (excluding covers) purchased from rockermama.com or an authorized RockerMama™ retailer. Visit rockermama.com for authorized retailers.

Should a defect be found, please return the product to the authorized RockerMama™ retailer where the product was purchased, or directly to the company. If the product was purchased directly from rockermama.com please contact hello@rockermama.com for instructions on where to return the product. You can also find the company information on www.rockermama.com or call us at 1-833-4ROCKER.

Repair/replacement under the warranty will only be carried out if accompanied by proof of purchase from rockermama.com or a RockerMama authorized retailer.

RockerMama™ will either repair, or at our option, replace, free of charge any parts necessary to correct any defects in material or workmanship which occur during the warranty period for the Ready Rocker™, excluding the removable cover.

This limited warranty does not cover damages caused by:

 -you or any third party.

-wear and tear resulting from long term usage.

-an accident.

-failure to use or maintain the product in accordance with the product manual.

Please refer to the warnings and best use sections of the manual for proper use.

 Note – The high-quality fabrics in your RockerMama™ cover have been selected to provide excellent service when subject to normal use; however, this warranty does not cover damage or discoloration to the removable cover.

 The warranty expressly disclaims liability for incidental, special, and consequential damages of any nature and any implied warranty arising by operation of law shall be limited in operation to the term of this warranty unless specifically covered by your national and/or local statutory rights. Some stated/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights based on your state/ province of residence.

This limited warranty is offered by:

Rocking, Inc.

200 Spectrum Center Dr.

Suite 300

Irvine, CA 92618

1-833-4ROCKER

THE READY ROCKER™ IS PATENT-PENDING. READY ROCKER™, ROCKERMAMA™, MIRACLE IN MOTION™, AND ROCKING REINVENTED™ ARE TRADEMARKS OF ROCKING INC.

What should I do if my Ready Rocker is damaged or broken?

Your RockerMama Ready Rocker (excluding covers) is guaranteed to be free from any manufacturing defects for a period of 1 year from the date of purchase under normal use and provided it is used in compliance with the instructions.

If you believe your Ready Rocker is eligible for replacement under our 1 Year Limited Warranty Policy, please click here to submit the appropriate inquiry. Under “Who is contacting us?”, please select “Existing Customer” and provide all of the other necessary information. The "Type of Query" is “My product came damaged”. Please make sure you send photos. Our fulfillment team will look into to this and get back to you as soon as possible.

How long does the actual shipping take?

Once an order is placed, it should take 2-3 business days to ship out your order. We ship from our distribution center in Southern California. Once the product is shipped, you will receive it within 1-5 business days from the shipping date depending on how far the destination is from our distribution center.

As well, we offer the following expedited shipping options:

FedEx 2 Day (2 Business Days)

FedEx Standard Overnight (1 Business Day)

If you have any questions regarding your order or shipping, please contact us here.  Please mention your order number and your name in your correspondence.  

Get Rockin!

Where do you ship?

We currently ship to all 50 US States and Canada. We do NOT ship to APO, FPO or PO Boxes.

Orders that are shipped to Canada are subject to individual fees for customs, duties, and taxes. RockerMama is not responsible for any fees charged by a country's customs department or postal service including, but not limited to, Duty, GST and PST taxes. You will be expected to pay these fees directly before your package(s) will be released by customs. Unfortunately we cannot mark items as "gift" or undervalue packages. All of RockerMama products are manufactured offshore and are dutiable.

How do I track my order?

Once your order ships, a tracking number will be sent to the email you provided during checkout.

The tracking number provided shows that my order was delivered but I haven’t received it?

Inquiries such as this need to be reviewed by our fulfillment team. Please click here to submit the appropriate inquiry. Under “Who is contacting us?”, please select “Existing Customer” and provide all of the other necessary information. The "Type of Query" is “When will I receive my order”. Please make sure to provide the tracking number associated to your order. Our fulfillment team will look into to this and get back to you as soon as possible.  

Can I change my delivery address or expedite my order?

Yes, you can change your delivery address or expedite your order if it hasn’t shipped.

Inquiries such as this need to be reviewed by our fulfillment team. Please click here to submit the appropriate inquiry. Under “Who is contacting us?”, please select “Existing Customer” and provide all of the other necessary information. The "Type of Query" is “Can I change my delivery address or expedite my order?”. Our fulfillment team will look into to this and get back to you as soon as possible.

What payment methods do you take?

RockerMama accepts a variety of payment methods including: Visa, Mastercard, American Express, Discover, Paypal, and a RockerMama e-gift Card.

Where is the Ready Rocker made?

The Ready Rocker is designed, produced and packaged both in the US and Mexico.

What materials are used to make the Ready Rocker?

Ready Rocker materials comply with a wide variety of industry standards for health, safety, and durability. Each Ready Rocker contains aluminum alloy, low VOC water-based acrylic adhesive, and closed-cell polyethylene foam.

Removable Covers:

Classic Cover - polyester

Chic Cover - polyurethane, polyester, and rayon

Luxury Cover - leather

Where can I buy the Ready Rocker?

Currently, you can buy the Ready Rocker on RockerMama.com, Amazon.com, and Babylist.com.

How should I clean my Ready Rocker?

Wipe away spills immediately to prevent staining. Spot clean with mild soap and water. Do not saturate material. Do not machine wash/dry.

Is the Ready Rocker patented?

Yes, the Ready Rocker is patent pending for its utility and design.

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